Getting the Most from Your Social Posts
Social media has certain inherent management challenges associated with it, and they apply to any business. Chief among these for many marketing managers is tracking its efficacy, and reporting return on investment to those in charge of the budget.
For sole proprietorship and small companies that split social media duties between employees who are also responsible for other duties, tracking how well social media is working for the company can be even more challenging. So, in an effort to make it easier, here are five social media metrics that every business should monitor.
1 – Reach
Reach, simply put, is the number of people that actually viewed your content regardless of whether you paid to boost it or not. Some social media platforms are better at making sure that you have to pay (Facebook) to get your content into people’s feeds than others (Twitter, Instagram). Think of reach as you used to think of impressions.
2 – Engagement
Did they do anything as a result of being exposed to your social media post? Did they click through to your page, or profile, or whatever? Once they were there, did they view any other content that you have posted? Did they click on any of your content to read or view further content? Did they “like,” “share,” or otherwise boost your post(s) organically? Did they take your survey, or click on any of the other buttons you may have posted on your content? This is the level of engagement that social media can get you, and your business would be wise to track it.
3 – Click Through
Did they go deeper still, by clicking on the links you’ve embedded in your content? Did they travel off of the social media platform to view your owned media on your website? Did they click through to another of your social media platforms? Again, all valuable things worth monitoring as you engage on social media and spend time and dollars there.
4 – Conversion
Once the visitors were on your site, did you get them to sign up for your newsletter? Did they view a demonstration video or other embedded content you have on your site? Did they sign up for a free consultation, tour, or any other face-to-face lead vetting opportunity?
How many pages worth of your organic content did they click through? How much time did they spend on your site? Did they return again without the help of a social media page?
5 – Savings
Lastly, if you do convert a social media “like” into a page view and then convert that page view into a consultation, and that consultation into a sale, make sure you track it. Measure the cost of generating that social media lead against the cost of generating a lead the old fashioned way (purchased leads or traditional advertising), and track it.
Track It
Track it all. It all adds up to ROI (return on investment) and justifies the time and money that creating and effectively managing a social media presence takes. And it’s a very effective way to measure, analyze, and set goals for growth.
Many social media platforms are getting better and better of tracking many of these metrics for you. So, the time has never been better to maximize your social media marketing ROI, and to set goals around the five metrics that matter.
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